GENERAL PURCHASE CONDITIONS
Purchases made by users through our website (www.canarydoctor.com) are governed by the conditions described below. The purchase of products through www.canarydoctor.com implies the full acceptance and without reservation by the user of the following conditions of purchase. These Conditions do not cover the sale of our Products by third parties outside the Website.
Information provided by the service provider of the Information Society, owner of the website:
Owner: CANARY BRANDING PROYECTOS DIGITALES, SL
CIF: B76695576
Address: Calle Puerta Canseco, 49, Floor 1, Puerta 3, 38003 - Santa Cruz De Tenerife
Phones: 922298127
Email: [email protected]
Read these Conditions carefully before placing an order for any "Product" on our "Website". If you do not accept these Conditions, you can not place an order for any Product on our Website. You can print a copy of these Conditions for future reference.
Information about products and modification of offers
CANARY BRANDING PROYECTOS DIGITALES, SL You can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.
All photos, descriptions and prices are not contractual.
Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.
- How can I buy on the web?
The purchase of our products by the user is made and perfected by following the purchase procedure described in this section. By purchasing our products, you agree that communications with CANARY BRANDING PROYECTOS DIGITALES, SL are mainly by electronic means.
To proceed to make a purchase on our website you should only follow the following steps:
- In order to make purchases through our website, prior registration as a user is required. Once registered, you can buy the reservation voucher for the products in our store.
- To make a purchase, you must add the products that interest you in your "trolley".
- Once you have included in your cart the products you want to buy, the purchase is finalized.
- To close the purchase with CANARY BRANDING PROYECTOS DIGITALES, SL You have to finalize the purchase and proceed to the payment of the amount of the reservation bonus of the products purchased through the payment gateway.
- The purchase of the voucher-reservation will be perfected when the user receives the confirmation of the voucher by email, which will reflect in detail the products that have been reserved, conditions of the booking voucher and how to manage the final purchase of the product with the professional / clinic external seller
Note: CANARY BRANDING PROYECTOS DIGITALES, SL acts as an intermediary between the suppliers of medical products / services (professionals and clinics) and the end users, being responsible for the procedures related to the voucher-reservation of the services and products offered on its website. In any moment, CANARY BRANDING PROYECTOS DIGITALES, SL will be responsible for the negotiations between the providers of medical products / services (professionals and clinics) and the end users; once the purchase process of the voucher / reservation has been completed. The final purchase of the products / services will be made directly between the suppliers and the users, being CANARY BRANDING PROYECTOS DIGITALES, SL exempt of any type of responsibility on these processes.
- Price of products. Taxes and customs
The price that appears indicated at all times next to our products includes IGIC.
If there is a typographical error in any of the prices shown and if any user had made a purchase decision based on that error, we will notify you of this incident immediately and the user will have the right to rescind your purchase without any cost on your part.
- What are the conditions of the booking bonus?
Below we share the general conditions of the reserve voucher for the products of our health store. These conditions can also be reviewed on the product page:
- This booking voucher includes the first medical consultation and does not commit you to undergo the treatment. The amount of your reservation includes a deposit that will be deducted from the final price.
- In the first medical consultation you can ask all the questions you need. You can finally decide if you want to go ahead with the treatment.
- If after the medical consultation, it is concluded that you need a different treatment than the one you have booked, we will change the voucher without additional charges.
- You have 2 months to go to the first medical consultation and decide if you want to continue with the treatment.
- The date on which you will perform the treatment can be scheduled according to your circumstances and the clinic's calendar.
- You will receive in your email an email with all the information of your reservation. From this moment, you can make an appointment at the clinic.
- We recommend that you manage your reservation for the next 15 days. This way, you can probably get the date that best suits your needs.
- The price includes the taxes applicable to the service.
- Payment method
5.a) What forms of payment can I use?
The reservation bonus of the products can be paid through the "reserve" option and accessing our payment platform Stripe bank card (Mastercard, American Express and Visa).
5.b) Is the card payment system safe?
This system is completely confidential and secure and the data can not be seen by third parties. CANARY BRANDING PROYECTOS DIGITALES, SL it does not save data of the payments made by its users. The information will be provided directly to the payment platform of the bank.
- How are the booking vouchers?
The user accepts that the reservation vouchers for the purchases of the products are issued electronically and sent by email. You can request a copy of the reservation voucher on paper by sending an email to [email protected]
- Legal guarantee
The products sold by CANARY BRANDING PROYECTOS DIGITALES, SL they are covered by the legal guarantee of 2 years from the delivery in the new products by the seller, in accordance with the provisions of the regulations of consumers and users.
We do not cover defects caused by misuse, negligence or improper handling. The "Products"Sold on our Website are intended solely for the use described in the specifications of each product.
- Privacy Policy
CANARY BRANDING PROYECTOS DIGITALES, SL undertakes to comply with current legislation regarding the processing of personal data.
You can access more information in our Privacy Policy.
- Claims and attention to the consumer and user
If you are not happy with your product, please inform us at the following address: CANARY BRANDING PROYECTOS DIGITALES, SL with address at Calle Puerta Canseco, 49, Planta 1, Puerta 3, 38003 - Santa Cruz De Tenerife (Spain) or at the following email [email protected]
You can file any type of claim at the following address Calle Puerta Canseco, 49, Planta 1, Puerta 3, 38003 - Santa Cruz De Tenerife (Spain).
In addition, we have official complaint forms available to our customers and users. You can request them by calling 922296656 or by email [email protected]
- Force majeure
CANARY BRANDING PROYECTOS DIGITALES, SL will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are out of our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other measures of claim; b) Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of use of means of transport; Impossibility of the use of telecommunications systems; and) Acts, regulations or governmental restrictions.
The obligations derived from the present conditions will be suspended during the period of Force Majeure and the term will be extended to comply with said obligations for a period of time equal to the duration of the Force Majeure Event and we will put all reasonable means to complete the Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.
- Partial nullity
If any of these General Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
- Applicable legislation and competent courts
Contracts for the purchase of Products through our Website and disputes or claims arising from them or that relate to their purpose or celebration (including litigation or non-contractual claims) shall be governed by Spanish law.
Any controversy that arises or relates to the use of the website or with said products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.
If you are hiring as a consumer, nothing in this clause will affect the rights that are recognized by the current legislation, and you may choose to submit a claim to enforce your rights in relation to these Conditions before the Judge or Courts that correspond to your home.
- Online conflict resolution platform
In compliance with the obligation of information to consumers established in Art. 14 of Regulation (EU) 524/2013 on Resolution of online litigation in consumer matters CANARY BRANDING PROYECTOS DIGITALES, SL informs you that the European Commission provides an online conflict resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can put your claims to try to reach an out-of-court solution, if you reside in the EU.
- Notifications
Occasionally, CANARY BRANDING PROYECTOS DIGITALES, SL You can use your personal data to send notifications by email. These notifications will be made to inform about changes in our services or products.
- Commitment to quality with our users. Comments and suggestions
The client must keep in mind that in CANARY BRANDING PROYECTOS DIGITALES, SL we offer you human capital, who is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and obtain the highest quality standards.
Your comments and suggestions will be welcomed. You can contact us through email at [email protected] or by phone 922298127.